Privacy Policy

Access UK Limited is a company incorporated in England and Wales, (no. 2343760) and whose registered address is Access UK Ltd., The Armstrong Building, 10 Oakwood Drive, Loughborough, LE11 3QF, United Kingdom. VAT no. GB 108221356

"Access Identity" provides secure authentication services to Access applications. This Privacy Statement informs you of our privacy practices, the way your information is collected online, and how that information is used.

Your information

When using "Access Identity" you will be required to provide the following information:

  • your email address - This is required to enable you to create an account and sign in to Access software using this service;
  • your password - This is required to secure your account - this is stored in a secure hashed format that makes it impossible for anyone to read it;
  • your mobile phone number - This can (optionally) be used to provide you with two-factor authentication (an extra layer of security) by requiring a code that is sent to your phone via text message to be entered during the sign in process.

How we use your data

Our lawful basis for processing your data is "Contractual" and it will be processed in accordance with the Principles and Rights mandated by GDPR.

In relation to the information described above, it will be used:

  • as part of the sign in/authentication process;
  • to facilitate the integration with Access applications where the data is held either by Access or by the Customer themselves;
  • to send email or SMS notifications about security related events;
  • to remind you when your password is about to expire or has expired recently;
  • in dealing with and responding to you about a comment or complaint;
  • when diagnosing and dealing with problems;
  • when carrying out anonymized statistical, technical and logistical analysis.

Access will not use your personal data for any other reason. Access will not share your data with any Third Party.

Your data is stored securely in the UK and will not be transferred out of the EEA.


What are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us at

General Security

Access are certified ISO27001:2013 and committed to complying with all Information Security legislation or any other data protection legislation in force in the United Kingdom.

This service is built using a certified industry standard framework (IdentityServer4) and utilises the OpenID Connect standard.

If you have any questions or concerns about how we have processed your information, please email